These General Terms and Conditions govern the contracting of tourism services and the purchase of tickets through the MY TOP TOUR website. MY TOP TOUR is the trade name of MNPQ GESTORES TURÍSTICOS, S.L., a Spanish company with tax identification number B19650613. The company has its registered office at Calle Francisco Grande Covián, 20, 18100 Armilla (Granada), Spain, and is duly registered in the Granada Commercial Registry, Volume 1644, Book 0, Page 38, Sheet GR-50771, entry 1.
Making a purchase implies full, express and unconditional acceptance of these General Terms and Conditions.
MY TOP TOUR acts as a travel agency and intermediary in the marketing of tourism services and tickets for monuments, museums and cultural attractions. MY TOP TOUR is not the official ticket office and does not represent the bodies managing the monuments. The names, trademarks and names of monuments are used exclusively for descriptive purposes.
The tickets offered are official and valid, acquired through authorised suppliers and channels, and include intermediation, management and customer service.
Only adults with sufficient legal capacity may contract services. Minors may browse the website but may not make purchases or provide data for contracting.
Before completing the purchase, the user shall have access to essential information about the service, including price, date, time, cancellation policy and access requirements.
To complete the booking, the user must provide the required data and expressly accept these General Terms and Conditions.
Once payment has been confirmed, the user will receive a confirmation email. This email constitutes sufficient proof that the contract has been concluded.
MY TOP TOUR may reject a booking where objective reasons exist, such as lack of availability or payment incidents.
Prices are stated in euros and include applicable taxes, unless expressly indicated otherwise.
Payment shall be made using the methods available through the website payment gateway.
The customer is solely responsible for the truthfulness, accuracy and correctness of the data provided during the booking process, including first name, surname, identity document, date of birth or nationality.
For services involving named tickets, the data may not be changed once the tickets have been issued.
MY TOP TOUR shall not be liable for inability to access the monument or any incident arising from incorrect data or invalid documentation provided by the customer.
Cancellation, modification and refund conditions are directly determined by the policies of the monument, museum or supplier and are beyond MY TOP TOUR’s control.
Pursuant to Article 103(l) of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply to leisure services that provide for a specific date or period of performance.
Failure to appear, late arrival or failure to provide the required documentation shall not entitle the customer to a refund.
MY TOP TOUR shall not be liable for failure to perform its obligations where this is due to force majeure or circumstances beyond its control, such as pandemics, administrative restrictions, strikes or monument closures.
The customer may contact customer service by email at soporte@mytoptour.es.
The customer may also use the European Union Online Dispute Resolution Platform.
Any purchase made through the website implies that the customer declares that they have read, understood and fully accepted these General Terms and Conditions and the cancellation policy of the contracted service.
Acceptance of these conditions is an essential requirement for completing the purchase process.
