Document pending publication. In the meantime, these are the programme rules as they are applied.
Joining My Top Club is voluntary and separate from having a My Top Tour account. It requires express acceptance of these terms.
Every paid and non-cancelled booking earns a percentage of cashback according to your level, calculated on the amount actually paid, after coupons and any balance used. Free Tours are outside the programme: they neither earn balance, nor redeem it, nor count towards levelling up.
The balance comes in as pending and becomes available once your tickets are issued.
After 19 months without booking, the accumulated balance is lost.
The available balance is redeemed at checkout, all at once, capped at the purchase amount. Anything left over is kept for the next one.
Your level goes up with the number of valid bookings.
Once a user reaches a level within My Top Club, they will keep it permanently, regardless of the time elapsed since their last booking.
Levels reached will not be subject to expiry or to downgrades due to inactivity. Likewise, the number of valid bookings accumulated to progress within the Programme will not be reset by the passage of time.
User inactivity may affect the validity of the accumulated promotional balance (cashback), in accordance with the expiry conditions set out in this document, but will not result in the loss of the level reached or of the benefits associated with that level.
Cancelling a booking removes the balance it earned. If that balance has already been spent on another purchase, the cancellation is not possible.
MNPQ Gestores Turísticos SL
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