The website has a public section accessible without the need to provide personal data, intended solely for informational purposes. It also features a section where users must provide personal data to manage and purchase the available tourist packages. During the online purchase process, basic identification data and payment information (via PayPal, MasterCard, or VISA) will be required.
By accessing any part of this website, you agree to the General Terms and Conditions of Use. If you do not agree to these terms and conditions, you must immediately leave the site and refrain from making any purchases (as specified in the European Regulation 679/2016 on data protection policies).
MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) may revise the Terms and Conditions of this website at any time. Please check these terms periodically, as you will be subject to the terms and conditions in force at the time of placing an order with us.
Access to the website requires an Internet connection. The availability and quality of Internet access may vary depending on factors such as bandwidth, the type of device used, or the user’s geographic location. These factors are beyond the control of MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.), which will not be held responsible for any aspect of the user’s Internet access service.
By contacting us via the contact form on the website, you confirm that you have the legal capacity to enter into binding contracts.
MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) does not process data from minors or individuals requiring legal guardianship.
The user is solely responsible for their use of mytoptour.es, and they release MNPQ GESTORES TURÍSTICOS, S.L. from any direct or indirect damages to the user or third parties resulting from non-compliance with these terms and conditions.
Tour providers are responsible for preparing and updating their offers, services, and related data. MNPQ GESTORES TURÍSTICOS, S.L. is not responsible for maintaining, updating, or supervising this information.
MNPQ GESTORES TURÍSTICOS, S.L. is not responsible, directly or indirectly, for:
When a user selects a tourism service or product on the website, they will be directed to a calendar to choose the date and time for their selection, depending on availability. Users will also specify the number of participants (adults, students, or children of different age groups).
Bookings are subject to the acceptance of MY TOP TOUR, availability of the selected service or product, and the user’s compliance with these General Terms and Policies.
To complete the booking, the user will fill out a form requiring their full name and email address for sending the booking voucher (“the Voucher”). Optionally, the user may also provide a phone number and additional comments.
After completing the form and accepting the General Terms and Policies, the user will proceed to the payment gateway (“the Gateway”), where they will select a payment method. Once payment is authenticated, the user will receive an automatic booking confirmation via email, finalizing the contract (“the Contract”).
In cases where selected dates or times are unavailable, MY TOP TOUR will offer alternatives to accommodate the user’s preferences.
Failure to attend a tour, late arrivals, or not presenting a valid ID for tours requiring tickets (e.g., Alhambra tours) will not entitle the user to a refund.
Cancellation policies are specified on individual product pages. Requests for changes or cancellations must be made in writing to [email protected].
Per Law 3/2014, users waive their right to withdraw for services provided on specific dates, as outlined in Article 103 of the Consumer Rights Act.
In cases of pandemics or force majeure preventing the tour, a voucher will be issued instead of a refund. This voucher will be valid for two years.
Our Customer Service team is available Monday to Friday, 8:30 a.m. to 6:00 p.m., at +34 958 53 50 28 or via email at [email protected].
You may use this website for personal, non-commercial purposes, provided you comply with the following rules:
Promotions and discounts are valid for a limited time and apply only to specific products. The current coupon, VERANOTOP, is valid until September 30.
